Optimum Calls www.optimumcalls.com

We were with them for a few years, no issues, but when we moved premesis we changed provider, to find that they wanted a crazy amount for early cancellation. we never had any T+C's or contracts sent to us to confirm the '60 months' they tied us into.

after many phone calls we had it settled, as we had moved, they could not charge us, done and dusted. only to have 2 years later them trying to get £500 off us again.

just dont even bother with them

Do not take out a contract with this crowd , the worst and I mean the worst telephone and broadband providers I have ever had the misfortune to meet (rude staff) we felt they lied to us especially when he asked for the date when are contract was to come to an end they made ever effort to confuse and mislead.

DO NOT SIGN WITH THIS COMPANY! I have never experienced customer service like this. My dad signed with this company and has had nothing but stress from the word go. The staff are so rude and unhelpful. He was left with no phone line and internet for over a week then when they eventually got it back on it went down again a few days later. He had 6 engineers in total. When you called to complain I did not get an apology just rude staff that talked over me and said it's not their problem. I also mentioned my dad was Ill and this stress was not helping. The reply I got was ' We don't look into personal matters'. All in all a disgusting service.

Do not sign with this company - worst company I have ever dealt with. Finally managed to change our business to Talk Talk but Optimum disconnected our service 2 days before the advised changeover date with left us with no telephone service and no way to accept card payments. The staff are rude and could not care less! I have given them one star because the system here requires you to give at least one but if I had my way I would not give them any. I see Companies House were proposing to strike them off in 2012 - if only they had done so!

These vile people stole my home phone line without my permission, said I had to pay £400 to get rid of them. The staff at Optimum Calls are all trained to lie. They've all got personality cancer, don't trust any of them, their 14 cooling off period is a hoax, they don't answer you inquiry and then they deny youve got in contact with them.

I complained to their regulator, had all payments returned to me and a further £200 for having to soil my keyboard by sinking to their scummy level. I cannot believe they are still trading, what has this country come to. Disgusted!

I am representing a friend who has mental health problems and who has been stitched up by Optimum's door-stepping salesmen. She is depressed and at her wits end.

She was sold the contract (despite telling them she was ill and depressed and trying to cancel a phone line with BT). They said - No problem, we'll cancel your other line (business) and it will be cheaper for you".She didn't want to proceed but could see now way of ridding herself of them.

They didn't cancel the line - she has continued to be billed for it.

She has tried to move to PlusNet - Optimum have said she can't have her own number, there's a £395 cancellation charge (unless she stays until 29th March 2015) and to get her OWN PHONE NO. BACK IT'S £49 plus VAT IF SHE STAYS WITH OPTIMUM. No guarantee she will get her own number (owned for 20 years with BT) back. She has been earning £400 a month!!!! I don't intend to let this rest and she has asked me to represent her. I am horrified to find all these reviews !

I am utterly appalled with the service and attitude we have received from Optimum Calls after many years of being their customer. The service we received whilst they provided our lines and calls was fine, no problems at all. However, when we decided to move to another provider their tactics became very threatening and frankly, borderline illegal! I run a small internet business which has 6 telephone lines without which my business can not operate successfully. As per their terms and conditions we knew that we had to pay £390 per line for early cancellation of the contract. So, we went through the process of making the transfer to another supplier and prepared to pay the termination penalty. The transfer of the lines is scheduled for 20 June so they will be providing and charging us for line rental and calls until that date. We received an invoice on 3rd June (dated 30th May) for £780 to cover two of the lines. We contacted them to advise that we have 6 lines and we therefore owe more money than that. We today received a second invoice for £1560 for the other lines. On contacting them we were told that "if they do not receive payment for both invoices by tomorrow they will disconnect our lines". So, they will continue to charge us and are responsible for our lines until 20th June but they will "restrict the service" on the 6th June. I believe there are a few issues with there attitude.

Firstly, expecting anybody to receive and pay an invoice within 24 hours of receipt is not fair or acceptable trading, especially when it is obvious that we are fully prepared to pay the penalties we have incurred. Secondly, to cut off a service, or threaten to cut off a service, whilst still being paid to provide that service must surely be illegal. Thirdly, the advice I got from OFCOM was that according to their "General Conditions 13" they should not charge for a service which they are not supplying. Also they are charging for the termination "out of sequence" as it has not happened yet. However, OFCOM do not have any teeth to enforce any rules and we will need to contact CISAS. On contacting Optimum Calls again and receiving the same charming threats to terminate our lines I was told that the second invoice would not have to be paid tomorrow because they were, quote "being nice and letting you have some extra time" but it would still need to be paid early next week. Our new telephone system records all our phone calls so they are available to CICAS for review and analysis if they do proceed to restrict our service. Optimum Calls operates at the limits of the law and as shown above step over the lines of acceptable behaviour as set out by the communications regulator.

My advice, do not give your money to a company that turn into bullies when you decide to move your business!

These people are ruthless little shisters. Forget ofcom, go to CISAS. I WAS REFUNDED AND COMPENSATED EVENTUALLY BUT I WARN YOU THESE PEOPLE ARE VILE SCUM, WHO WILL LIE, DECEIVE AND CHEAT YOU.

THEY SHOULD BE CALLED OPIUMCALLS BECAUSE THEY ARE COMPARABLE TO THEIVING JUNKIES.

Why do we have to award a star at all, they are not worth one. This company is a cancer and the people who work there are malignant growths.

THESE REPUGNANT P*GS STOLE (OR SLAMMED) A PHONE LINE SERVICE I HAD AS PART OF A "SKY" PASCKAGE.

IT TOOK ME A YEAR TO GET IT BACK. I FIRMLY BELIEVE THAT THEEIR EMPLOYEES ARE ALL INCENTIVISED TO LIE AND CHEAT. THEREFORE OPTIMUM WIN MY MUCH COVERTED;

"SC*MBAG OF THE YEAR AWARD"

FOR THE 3RD YEAR RUNNING. IVE NEVER BEFORE BEEN LIED TO SO PROFUSELY AND COMPREHENSIVELY. I THINK THEY ALL MUST HAVE CANCER OF THE PERSONALITY!

AVOID AT ALL COSTS!

I changed from BT to Optimum Calls after lengthy pursuasive talk as I was told I really wouldnt be moving away from BT as they are part of the same Group. (wrong). I was sold a Business Package. (i work from home)....I was stitched up for 60 months (which sounds like 6months). After 2 years of struggling to pay them for my phone calls & line PLUS BT for my Internet, Plus O2 for my mobile, it comes to well over £100 per month. I asked to be taken off the Business package to a Residential one. (Which they did). I thought my monthly bills would be alot cheaper however, as I`d cancelled the Direct Debit to try to gain more control. I am now being charged £4 a month for manual payment handling, and £2 for for bill production. £2.17 for residential charge wholesale So....although my calls (I rarely use the phone) are only £3.69 per month I pay them £35.44 per month.

If anyone knows how I can be freed from this dradful company, please let me know.