Urban Owners www.urbanowners.co.uk

We employed Urban Owners to manage our successful Right To Manage attempt. We found them to be very knowledgeable and helpful. They calmly took us through the process with helpful advice at every stage. They are very businesslike and certainly highly skilled in the whole RTM process.

We were very happy when they asked to be considered as our new Managing Agents and we automatically shortlisted them. However, their performance when asked to present their case and answer questions fell short of what we were looking for and we decided not to appoint them.

Having had a lot of problems with our freeholder we sourced Urban Owners from the internet to take us through the Right To Manage process. We found Urban Owners very helpful and informative from day one, there was never a problem when telephoning them with any queries right through this process.

This culminated with a smooth take over of the management of our block of five flats.

We would like to give the highest of praise to the team and in particular the one person who was our direct contact.

We highly recommend Urban Owners to any blocks of leasehold flats that are thinking of going Right To Manage. Definitely 5 Star.

These people sent me letters to my home saying I owed them money, yet they had no record of who I was. When I contacted them again, after a second letter [whereby they warned me they were taking legal action], I called back again and they still had no record of me. I left a message asking them to contact me and they didn't. In short, they're disorganised, unprofessional and pathetic. I hope they read this.

Massive disappointment!! We appointed them as agents after they helped us enfranchise RTM - what a mistake. They have not delivered on any of our objectives, the building is in a worse state than before and poor communication with the agent or Directors. We will be replacing them as agents at end of minimum term, but feel so let down by this company. LOOK ELSEWHERE!

Poor service across the board. Really nothing positive to say.

Urban Owners were appointed as our managing agent against my vote. Urban Owners are now making demands for payments for balance brought forward from the previous management agent despite the fact that the I have an LVT rule in my favour againts the previouly managing agent. Urban Owners ignore all correspondance. Give no explanation for their actions and are completely unprofessional. Stay clear of them. Unfortunately I have to give them 1 star to be able to post my feedback.

Onboarding process is fast and they sell you the company as having a lot of experience in dealing with the likes of Sanctuary . The block decided to go full admin for the first year in order to srt things out and have contracts in place. Barely nothing has changed for now, almost a year in. They are incompetent in dealing with queries as they simply dont manage them, just ignore them. No contracts have been put in place according to agreed budget, you have to constantly chase for updates. They will be very keen for the tenants to do their job despite paying a very high fee for their services. Also, anything that requires them to think outside the box or to change approach in dealing with an issue, its completely out of scope for them. RTM is great if you have a good agent. I would not recommend this company at all.

Excellent company and highly receommend Urban Owners to aquire your RTM with. They are professional and informative. We had a main point of contact who is very knowledgeable and easy to communicate with. They made a complicated process stress free and as a result we gained our RTM quickly.

We recieved letters and email updates throughout the process and our point of contact was reassuring and professional.

Do not hesitate to use Urban Owners for your RTM. Highly recommended!

Urban Owners have been the perfect partners for overseeing our application . There was a named helper at the end of the 'phone for advice at any time, which was very reassuring. I always knew who I would be calling, and the people I dealt with were helpful and professional.

We also received emails at every stage, informing all leaseholders about progression.

The cost was very reasonable when split between each leaseholder, about a quarter of the cost of hiring a local solicitor.

We have just taken control of our small block of five flats. Instead of paying expensive managing agents, we can now save that money for capital repairs.

I recommend Urban Owners highly for assistance in the Right to Manage process.

The person I dealt with was fantastic and kept us informed throughout what turned out to be a very difficult acquisition. The landlord appointed a london law firm to act on their behalf but he was undeterred and went on to win the case at tribunal, setting a precedent for obstructive landlords. His knowldge of the RTM proces is far superior to any property solicitor out there and they charge a very reasonable fixed fee.

If you are consiidering the right to manage these are the people to use. You wont regret it and the savings are enormous. We saved 6k in year one and are so pleased to have moved away from a corporate freeholder with the sole intention of extracting as much cash as possible from freeholders.