O2 Business

Im so angry with O2 I simply asked for them to fit a cap on the amount of data we are allowed to use to the fixed contract amount they would not let me so and now my mangers use way pass their 8GB each and its costing me a fortune if they would simply let me fit the cap my review would have be much more positive as it is id never come back to o2 for business use.

O2 Business is appauling long phone waits to get thru to 02 customer service

02 business billing is rubbish have to go on line

02 shops esp skipton north yorks Franchise shop minus very poor service n shop 10 rating 02 mobile phone signal very poor 2 to 3g

Time as contract customer: 3 years and 4 months

Time as O2 customer: 5 years +

Current device: Lumia 950

I am writing to express my disgust with the "service" that is advertised by your company but not delivered.

My phone was damaged yesterday (7th November 2016) by a pedestrian barging into me, while I was having a conversation on my phone, with such force that my device fell from my hand and the screen shattered upon hitting the ground.

This is the second device I have had on pay monthly contract. The first, a Lumia 925, was paid for for the full 2 year duration and an additional few months until the Lumia 950 came out. I have had the 950 for 1 year without incident proving that I am a careful phone owner.

Each month I pay £10 insurance to yourselves. I have paid approximately £400 to you in insurance since first taking out my pay monthly contract with yourselves in July 2014 and have made no claims on that insurance.

I was even told by yourselves that as a reward for being such a loyal and "valued" customer I had been awarded an £8 per month reduction on my bill, only to then be advised by your "customer service" that no one knew how to apply it to my account. So I couldn't in fact have the loyalty reward promised to me.

After my phone being damaged yesterday I was told I had to call back today because no one could help me. So, I politely waited and called back today only to be told I wouldn't receive any help from the insurance department because I cancelled a payment yesterday. I cancelled this payment because I will not pay for a service I am not receiving. I'd be happy to pay the outstanding bill of £78 on Thursday of this week, Only once I can guarantee that I will receive the service I have been promised but has failed to be delivered in the past.

After being told that I would need to be passed to a customer service manager by the insurance team so that I could discuss the matter with someone, I was passed through to a customer service peon who lied and said I wanted to pay my bill today. Then, once asked to pass me through to management, kept me on hold for 30 minutes. Only to return and tell me "It's not O2's fault my phone is broken, it's my responsibility to make sure my phone is safe and use it in a way it wont be damaged. It's only broken because of my reckless usage".

How god damned rude. It's called accidental damage because it's an incident that cannot be prevented or foreseen. And after responsible ownership of my phone for an entire year, and the previous phone for over 2 years, to be spoken to like that is just plain ignorant and disrespectful. How dare someone who is supposed to provide assistance to a customer speak to them that way.

It's because of this constant failure to uphold any kind of respect or responsibility for the customer that I am going to be leaving your network.

After paying for insurance for more than three years I'm refused delivery of the service I've previously paid for? That would be like a cab driver being paid to take you somewhere and then parking their car in your drive and walking away.

I've been putting off upgrading my phone for a long time as I don't want to have to spend ages on hold and all the faff involved with it.

When I rang O2 I did have to wait a little bit on hold, but when I got through to the lady she was really helpful and sorted it out straight away. My new phone arrived within the next couple of days - although it came to my work unpackaged and without a name on it, just my phone number, so I am lucky my work colleagues are so honest or it could have easily gone missing.

I had a slight issue in setting the new phone up as it took 24-48 hours to set up the phone connection, but I rang O2 twice and they talked me through everything to do. So although I had a couple of gripes, they're customer service was very good, which I was surprised but pleased with!

Now the phone is set up (iPhone 6) it's great, I love it!

Phone works OK, but 2 issues:

1) Business billing is now online (unless you want to pay extra for a paper bill). The system is really clunky and time consuming, it's like going back in time to 1990!

2) O2 will not stop sending me spam text messages

They drive me nuts.

I called O2 Business to obtain a new mobile. Got the I-Phone 5c for free on a Tariff at £19.17 per month.

I was asked what I need; not what they wanted to give me. The young guy was extremely professional and knew his stuff.

He followed up with a call the next day to ask if I need anything else or any technical support.

Outstanding.

I was asking for my PAC code and they kept me on hold for 30 mins. Is it because I ma leaving your network?

Well I had to write this, after wasting time on Ofcom and other places, I think I have to spend sometime writing this review.

The main issue with O2 Landline is it is pricing is completely ( and what I think is deliberately) opaque, the only thing they are interested in is signing of the contract. The customer service will never reply to emails, not to phone calls or anything.

So you would never know how much you will be charged nor what other services are available.

Fortunately, O2 lost a significant contract from my company because of my poor experience with them.

Stay Away.

The new O2 business site is appalling, it is far too complex, will not work on iPads despite them being an Apple partner. Given that in terms of cost/phone coverage then there is no real differentiation between the various providers then the site is a definite black mark. I will leave them once my contract as expired since the site is hopeless and complaining about any issue almost impossible (no email access, long phone queues), sorry I left Vodafone where I could even download by voicemails on the site.

I switched to O2 business from Orange Business as I could save £26 a month for the same deals in June 2012. Since then my handset developed a fault less than a month in to the contract, I called up Business support on a Wednesday night, closed. Spoke to "normal support" instead, couldn't do anything as I was a business user!!!

Called Bus Support in the morning, that's fine we can deliver your replacement phone on Friday, where would you like it to be? So I asked if there was a time scale, 7-5. Failing that it would be Monday 7-5 as they don't do weekends!! I do and Orange do they also give you three time slots!

I was also informed that Business Support isn't open at the weekend either!

Finally got the phone sorted, then moved house 4 mths later, signal checker said great for the area. Moved in, no signal. Fobbed off for three mths about its the train line 700 m away, its this, its that etc. Finally escalated problem and offered a boost box that is £120 vat and it uses your broadband (so a landline I said!).

Told them no, they can have the phone back and they can cancel the contract as their customer service has been appalling for the last 6 and that I was dreading the next 18.

They agreed!!! Jiffy bag is here for phone so good bye O2 Business