Tesco Mobile

In March 2018 I received a money card from Tesco Mobile.

On the run-up to Christmas, I lost the card.

With having the card for such a long time I thought all was lost (£50)

I contacted Tesco Mobile CEO's office and asked them if the card had a reference number.

The reply I received back was "I am happy to replace the lost card can you send me your address"

Well, I was gobsmacked, no debate, no fuss and the card arrived in time for Christmas shopping.

I have tried to cancel my contact which has 4 months left. I called 2 months ago and was told by the advisor I would pay £40 to change handsets but gave no information on any other charges. I was now told 2 months on it would be charged over £71 the explanation I got was the information got was for changing handset and not cancellation. That was not the conversation that I had I had called originally to get information on cancellation. My advice to anyone who wants to take out a contract with tesco mobile is think very carefully before you buy it would record any and all conversation that you have with all advisors. Very very disappointed

Seriously disappointed........ As a customer for over 5 years, and one to which has spent many thousands of pounds, to find today that an insurance policy for a phone to which was replaced some 2.5 yrs ago and was cancelled is still being charged for from my bank. Speaking with your customers services and being escalated to a manager only to be told that you will provide a 6mth refund or if I was not happy with that, you will write to me and i can take this up with the ombudsman. This is really disappointing especially considering that by offering a 6th month refund you have admitted liability for charging for a service to which you have not provided, further to this i now need to follow an external process to resolve an issue to which you have caused. After 5 years as a loyal customer, i will be leaving your service, as will my partner and as will other friends and family I have referred to you. All because you failed to cancel a service which i did cancel and now you are not able to help with. Shocking Service. I will be contacting the ombudsman and will ensure that this feedback is left on every review site and means i have available online. I honestly thought you were a customer focused provider. Disappointed.

I'm leaving Tesco mobile after a year as there are better pay monthly deals out there and the reception is pretty poor (especially if you use more than 10MB in one sitting, the signal will drop from 4G to HSDPA). More importantly I just filled in a web form to inquire about a PAC code (and received a standard "sorry you're leaving" in response but no PAC code) and in the response were the security questions and answers I had to give to them initially, they also requested that I send them further security responses over un-encrypted email. Just wow... in an age where web security is paramount sending clear text security information in unencrypted emails beggars belief, especially in the wake of talktalk losing tens of thousands of customer details. I would recommend that if you are using Tesco and need to speak to customer services do it over the phone, using their on-line portal is a recipe for disaster.

I signed up to a 24 month deal, all went well first month so i got my wife and son a contract on my account which give you a bonus. Then i had a problem which needed customer service and id wished i hadnt tied myself to them for 2 years. I got incorrect information time after time, false promises and so much goodwill credit im not 13 months into the contract and only paid the initial months charge for the 3 lines. It got to the point where i was being given that much goodwill credit i turned it down. Iv had £50 goodwill tesco voucher, £35 goodwill clubcard points and 12 months free usage on 3 lines.

Your network provider shouldnt be this stressful, luckily id worked in the industry so know when the poorly trained staff are talking rubbish and claiming problems were something that it had no chance of being. My advice, go elsewhere. Its maybe been free for me so far but its took 20 years off my life with the stress.

Tesco Mobile service provision includes issues of neglecting to act upon technical faults in the service.

An example is a fault which overrode the designated ring tone on my mobile phone. When it was reported to Tesco Mobile it went through a charade of obfuscation, and duplicity.

One handler would ask for entire history of involvement with Tesco mobile, every last registration detail, and security verification. And would then do nothing further, until pressed further, when the case would be passed on to the next person, and so on, and so on.

Eventually I was advised by forwarded E-Mail that the matter was being referred to the 'engineers department' - however no remedial action resulted.

The problem was narrowed down to the Tesco mobile service, after investigations by the land line provider (Kingston Communications) of Hull.

Tesco Mobile acts in the manner exposed, whilst still presuming to lay claim to your continued custom; and to payment of the charges it stipulates; in return for a poor standard of customer service; and due diligence.

N.B. Much the same as witnessed by Tesco Supermarket, as subject of recent times new programmes, current affairs, and documentary investigative programmes.

Involving the type of behaviour (towards others) seen in the example of it's treatment of it's suppliers.

And customs, and practices of dictating (reduced) level of payment of sums owing to suppliers.

And of policy of (unlawful) late payments to suppliers of goods to Tesco. Caveat emptor.

Utterly immoral company do not use.

I ordered a phone on a two year contract. The phone never arrived . I called and emailed to let them know and cancel, they said they could not do this without a tescos mobile number - impossible since the phone didnt arrive. They then charged me for two years contract and repeately stated that they couldnt cancel my contract becuase a barr had been placed on it whilst thye investigated. When the case went to ombudsman they made up a mythical person who signed for this phone at my home address (after accepting that they had had this phone back at thier depot from ukmail)

Im being chased for £178 for a phone i never recived but what makes it worse is the level of lying and cheating that is occuring , what kind of a company behaves so agressviely to customers.

Dont use these guys no matter how good your deal looks as they really don't behave in the way your tesco stores do. No longer a trusted brand. Utterly stressful vile expereince.

I sent in my phone six weeks ago. It has been replaced by one locked to the Tesco mobile service that they seem unable to send an unlock code for.

I have made fifteen or so calls to be repeatedly lied to about what is happening.

I despair of this service and will not use Tesco again

Tesco Mobile offered me a great phone at a great price on contract. I have to say, the customer service is absolutely outstanding. The Live Chat and Twitter account is constantly being monitored and I got a reply in 2 minutes!

Excellent!

Saw great Deal in the Sun,ordered phone package,waited 2 weeks,no Phone.. rang to ask whereabouts? "we will look into it" £10 taken from my direct debit account,followed by demanding letters from Tescos debt collection agency!! OMG..Im so lucky kept all records,e-mails,letters,other-communications with Tesco phew!this enabled me to prove to the wolves I didn't get a phone,letters stopped.£10 lost. Thankfully I didn't cancel my superb Virgin account and kept my 6 year old brick ! BEWARE...