Topshop Store Card

i am not able to use it anymore what as happened is the card no good anymore whats gone wrong

I agree I've never been able to access this account online, however I do get a monthly statement so its never really been too much of an issue! I just make a transfer direct from my bank account each month, which is easy to keep track of. I use this card for buying from the topshop website, as I always buy 2 sizes and send one back, then pay for what ive actually kept, that way I dont have to wait for the refund to go back into my account each time. The APR isnt too high compared to other storecards and aslong as you pay it off in full each month that doesnt really matter! Never had a problem with this card.

What a useless card, obviously you can't even check your balance online. And in order to do so you have to call the number which is not free. Of course. Topshop store staff say that they can't help you either. Over all will get rid of this card ASAP.

I DON'T EVEN KNOW WHERE TO START BUT I SECOND ALL THE PREVIOUS REVIEWS..THIS CARD IS HORRIBLE, YOU CAN'T PAY ONLINE OR MANAGE YOUR ACCOUNT IN ANY CAPACITY ONLINE!! SO FRUSTRATING, AND THE AUTOMATED TELEPHONE HAS CLOSING HOURS WTF!!! SO IF YOU WORK AWKWARD HOURS FORGET PAYING IT OFF THAT WAY. I HAVE RECEIVED NOO BENEFITS ITS JUST AN WAFUL COMPANY, STAY WELL CLEAR

I got this TOPSHOP card when I first turn 18, 12 years ago. It was okay. I got discounts and I could access my account via TOPSHOP store, where the advisor could ring up for the balance. It has always been an expensive card to have, but I found that if I paid it off in the correct time scale all was well. This was when GE CAPITOL ran the store card. Since SANTANDAR took over, it has been AWFUL AWFUL AWFUL. I too can never log on to the "easy access online" Topshop card webpage... It just sits there after I enter account number and password and doesn't even acknowledge you've pressed enter. But the do they provide a 10 pence a minute phone number... ARE THEY NOT CHARGING US ENOUGH?!! I've received no discounts for years... just a 6 monthly chance to be entered into a draw for a make-up bag full of make up worth £75....as long as I spend over £75.... Gosh, they do think I'm a Spanner. You can't stop using your card without closing the account first, they'll charge you, you can't over pay and put your account in credit, they'll charge for that too. Thankfully I do get my monthly 'very posh invoice' with glossy colour photos of drug addict girls on them, obviously where my high charges go. You can pay your card off in Dorothy Perkins, Burtons and other stores if you don't have a topshop. If you want an easy to use card... run a mile from this one.

Never been able to manage my account online. When I have called customer services, whoever I have spoken to doesn't understand what I'm asking and just keeps repeating the same thing like a robot. As promised when I signed up I have never received any of the so called perks of having a card. I never had any vouchers for joining, don't get preview sale emails or further discount on sales items within the first week. As a result I have now cancelled my card which is a shame as I really do like Topshop but it isn't worth the grief.

Awful. Santander are jokes. Pretend they have sent your account off to a debt collection company called Viking - this is not a real debt collection company as there is no details what so ever about them on the internet. They are just a part of Santander.

When I first starting using the Topshop card I was in awe as it was my first store card and really helped out paying after getting the item/items. This awe soon ended when it came to having to pay, Topshop make it practically impossible to be able to pay easily (Don't be fooled by the ads as I was). I have tried numerous times to register my card online so i can pay it off through the Topshop website, however the page doesn't respond, to which I have found out recently seems to be a common problem amongst Topshop card owners. So failing this I tried paying off over the phone...this service is good bar the fact that its an automated service (no human operators needed) and yet it still has opening and closing hours... I don't know if I'm suspicious but it seems that Topshop do all they can to catch the card users out and get their claws into late payment fees. Not impressed, will be cutting mine up in the next 5 minutes.

I cannot check my balance on my iPhone or iPad! And I don't have a computer so how am I meant to do this without ringing up?

If you get this card, you cannot check your statements online unless you have a very dated version of Internet Explorer, version 7 or below. It will not work on an Android, IPhone, IPad, Safari, Mac, Firefox etc.. Which in this day and age is appalling. You have to call a premium number to get your balance! The call centre is based in India, so there's a language barrier there and very scripted conversations. In addition, I have NEVER received any benefits, I.e the birthday treat, the discount in the sales etc.. The APR isn't good either, thankfully I pay it off in full each month. I'm going to get rid of it. BEWARE they have a clause whereby they charge you if you go into credit and remain that way for any period of time. I WOULD STRONGLY ADVISE AGAINST GETTING ONE!