Away Resorts St Ives Bay - awayresorts.co.uk/parks/cornwall/st-ives-bay

This was mine and my partners first holiday together as of age. Within the three days of being here it has been a disaster for us with being transferred to three different chalets and poor food service. As we walked into our first chalet (27) we was greeted with an over powering smell of damp, mould and bleach. At first we put it down to being newly cleaned and it being old but I could not deal with the smell anymore so upon further inspection I found mould everywhere in the bathroom and on all windows. As guest services was closed my partner rung up the out of hours number and eventually we were met with a lovely security guard who gave us clean sheets for our dirty bed although nothing could be done about the mould and damp air so we was left with having to sleep in the chalet for the night. The next day we went to guest services and complained about our poor conditions and was given a key for chalet (47). We was told the place would be cleaned for when we was back from being out all day. As we came back we collected the new key, got our luggage and took it all to the new location and typically it was not cleaned; bed sheets were scattered, bins were full, wine bottles on the side and dirty sanitary items in the bathroom. We of course complained about the situation and was given a good will vouchers for food and drink onsite and was told it would be cleaned right away. As we were walking to the beach I rung and told no one would be able to clean and again we was moved to chalet (114). The last chalet was definitely better than the ones we were in but the hassle of moving our stuff for a third time at night was not ok our list of things to do. My partner and i are autistic and I have chronic illness of fatigue and fibromyalgia, because of this hassle we had been put through we could not enjoy the next day because i was very tired and in alot pain. This is not at all a good experience for our first holiday together and i am greatly disheartened. On top of the chalet experiences the food service was not be desired. The layout of all the rooms felt so unwelcoming and felt like i was stepping back into a school cafeteria. We ordered our food with the voucher, which was £50, and was told we have to pay £30 for our food or we have to give the whole voucher which was not what we was told would happen making our dinner also stressful experience. Once the situation was sorted we wait for our food which was given to the wrong table twice. In the end we finally got our food which was not the best and was obviously frozen pizzas and microwave brownies… I cannot say how disappointed i am with this place.

The staff our lovely and polite and the beach is beautiful but thats all I can say for this site.

We have stayed at St. Ives Bay holiday park every year for the last 30+ years, often twice a year. We took the whole family (our kids, and when they grew up they still came and brought their kids). Since retiring a few years ago, my wife and I have stayed here every September, for a quiet time, once the kids are back at school. Last year, it cost us around £750 for 2 weeks in September, in one of their top caravans. Sadly, St. Ives Bay holiday park has been taken over by Away Resorts, and the prices are practically double what we paid last year, £1404, for the same accommodation in September! (They have changed the names of the caravans, but that doesn’t fool me). I’ll find somewhere else to stay!

The pool and access to the beach were great. Shame that the accommodation lets it all down.

Chalet A6, three bed. Inside we could smell damp and mould. No central heating. One wall-mounted fire not working. First night we slept in cold rooms on damp beds. Duvet covers smelt of tobacco. After complaining we

were given blankets, replacement duvet covers, two blow heaters and the wall fire was replaced. We were offered another chalet but it was just the same. We stayed where we were. Both chalets had cold concrete floors, no underlay for the carpets.

The kitchen needed to be cleaned; doors and floor were sticky and the cutlery was very dirty with food on them. Ants in the living room and kitchen. We did no cooking, we ate out.

No hooks anywhere for coats and towels. No toaster and no hairdryer. No Porch light. And no central heating. All the things we have in a caravan, provided for us, were not in our chalet. We booked a brick built chalet too, to get a better deal. How wrong it was!

Our chalet had one view; an eight foot hedge about six feet away. The car park was too far away. Compared with a caravan, there is more room in a chalet, but that is all. I would not recommend this chalet on this park. Stick to caravans.

We have stayed at the St ives bay Holiday Park 3 times and will definetely be going back again. It is a well run park, with direct access to a beach. (Although this beach is very beautiful it can be rather windy.) The service at the onsite diner is very good, the food decent and we found all the staff to be helpful. We had a caravan with a beautiful sea view. Altogether and very nice site

I first went to the site many years ago and as I now have a family and we were desperate for a beach close by we thought we would go to St Ives Bay. We checked in at 3.00pm on the Saturday as our caravan had been cleaned already. The receptionists were very pleasant and sorted everything out very quickly.

The caravan (Horizon) was a bit older but perfectly fine, it was clean and tidy and had a fantastic view of the sand dunes, lighthouse and sea.

The site is very clean and tidy with litter pickers going around every so often, they have a security van driving around in the evening.

We needed a high chair and it was delivered very quickly.

The club is good entertainment, exactly as you would expect, the kids club is ok a bit hot and smelly (all those youngsters in one room) our girls especially liked the Nick Knowles look like. :-)

have been going to st ives bay holiday park for 4 years now staying in the houses each year, and i wont be back. The accommodation was dirty and very disappointing.

Icannot beleive this "park" has the audacity to charge for such abysmal accomaodation ,the chalet was filthy , poorly equipped ,stunk of damp , you would be more comfortable sleepig on the floor , the bed is awful !. The cooker and fridge are ancient , the trip switched if you used more than one ring at a time on the cooker , yes I did say ring , thats how old it is !!!To hid the rust , they tried to paint over it ! The bath has rust spots over it , I cleaned half of it off ! Oh if they want to a remake of Hi De Hi , I know where they should come ! Never again , we actually left half way through and I am glad we did not pay the full summer price of £500 or more !!One small heater for the entire chalet ,RUBBISH !!!!

St Ives Bay Holiday Park, Loggans Road, Hayle. TR27 5BH.

Full address given to avoid any confusion with parks with a similar name.

Third visit in June 2010. Previous visits in 2006 and 2009. Previously stayed in two bedroom A5* Chalet.

June 2010 stayed in Longships, one of the three houses on the Park. Cost £1,000 for one week with accommodation for ten people. Check-in was quick and easy and reception was as clean and well-presented as it has been before. The house was spotless and beautifully equipped with everything you'd expect to find at home - washer, dishwasher, fridge-freezer, two bathrooms. The decor is crisp and the floors wooden. The house has the sleeping accommodation downstairs so the upstairs lounge and balcony can give the view from St Ives, right round the bay to Godreavy Lighthouse.

Although the house is next to the bar, conservatory restaurant and swimming pool it was never noisy, so we got an enjoyable and restful holiday. Pubs don't open late, so no boozy revellers wake you up at 2am.

The shop is well-stocked and as you'd expect a bit on the dear side, although there's a Lidl on the roundabout at the bottom of the road, so there's a choice.

The park is clean with chalets, caravans and touring all well set out and facilities for all.

I'll go again!

I was totally horrified when I arrived at this site with my family and would not recommend it to anyone. The whole site is filthy dirty, my feet stuck to the carpet in the reception area

Accommodation smelt damp, bedding looked like it hadn't been changed from the previous guests, Mice droppings in kitchen, floor filthy, bathroom disgusting dead bugs in bath, mold on walls. I was offered alternative accommodation but refused it was just as bad and I walked out and demanded to be relocated

Since returning home I have sent a letter of complaint to head office and watch dog

I absolutely love St Ives Bay holiday park, the staff are so friendly and it is right on the beach with a nice selection of food in the Bay Bistro restaurant and watching the sun set over the sea on the Bay Bistro's decking is heavenly.

There is a nice selection of evening entertainment and the kids seem to love the children's club! I didn't mind the bar shutting at 11pm as I wanted to get up early each morning to get ready for a trip to St Ives Bay's long golden beaches.

See you next year Chris and the team!! :)