Studio - www.studio.co.uk

Ordered an expensive Lego set for a gift. Received an email that the package had been delivered, on Checking the picture it was abandoned at an incorrect address.

Informed Studio within 40 minutes. 4 months and 40+ emails later I still had no refund so luckily I had purchased using my credit so was able to do a charge back. This process with RBS was smooth.

Studio I would give minus stars if possible. Please check the most recent reviews before purchasing as you then more than likely won't.

If you do please use a credit card then you have some cover as Studio will never refund you regardless of the circumstances.

After supplying us, my wife aged 84 and myself 86, with a faulty TV on 21st January 2024, Frasers Group, Studio Retail took it back and to this day have not refunded the money.

After two to three weeks of my letters being ignored and emails given the run-around, I was put through to a belligerent young man. After getting my back up, I suggested that I would be taking court action. And he put me firmly in the picture, regarding how Frasers Group, Studio Retail react to threats, when he sneered and said, ‘take my advice and save your money, there ain’t a court in this country what can force us to pay you your refund.”

And unfortunately he was right, so far as I could establish, in any case, due to my wife’s disability and dementia I had little time to do anything but continue bombarding them with emails.

However, I nosed around and discovered that Frasers Studios Retail had a well-established scheme for ripping off customers. Frasers Studio Pay had removed all trace of my purchase of the tv from my account. Further more, they had assassinated my credit rating, excluding me from their ‘buy now pay later’ scheme. Obviously Frasers Studio, considered that customers they were ripping off might use the scheme to obtain goods of similar value; quid pro quo.

By this time I was viewing Frasers Group Studio Retail as the Mafia without guns.

However, on 21st March, Frasers Studio performed the ultimate in duplicity and stupidity, when they actually posted a refund notice in my email, naturally without parting with any actual money; either in our bank or my Frasers Studio Pay account.

All this effort just to rob pensioners of £119.98, pathetic!

Sent expensive trainers in a damaged…

Hi received Ralph Lauren trainers which were obviously customer returns as no labels on the shoes a shoelaces loose

The box I received them in was battered due to your poor packing in a jiffy bag so not suitable for a gift

Disgusted with a reply that not your fault the box was damaged and no concern about no labels being on the shoes and shoe laces loose

Just the same repetitive sarcastic reply, and no concern of losing a customer of over thirty years

Read reviews on your customer service lately and I just seem to be one of many.

Studio Cards was always a brilliant company to deal with, no more, shoddy products and horrendous customer service

Reply

Hi,

Thank you for contacting us.

I apologise that your box has arrived in a damaged condition, however, the box is not covered by our warranty. The packaging is there for extra protection for the product itself and therefore, is not covered by any warranty. Please select to return item for refund, and once the item is returned to our warehouse the refund will be processed. After the item is returned you can contact us and we can arrange to close you account.

Once again, I apologize for any inconvenience and remain at your disposal for any information or help you may need.

Kind regards

The withholding of £119.98 refund for faulty 32inch smart TV

Studio returns #11136844 studio (reference number: 8552197)

When our old television started giving us trouble I accepted my wife’s belief that studio retail had always served her well, and purchased the item listed above from you for £119.98 on 21st January 24.

Unfortunately, as soon as the set was plugged in it was obvious that it was faulty, as the picture was all jumbled up and I therefore contacted Customer Services and reported the problem. And in respect of my wifes faith in the efficiency of the service provided by studio she was proven correct, as the faulty set was collected in a most proficient way.

Unfortunately the same cannot be said about your compliance to the Sale of Good Act, in respect of refunding a customers outlay for faulty goods.

During the month since reporting the faulty television, I have contacted your Customer Services several times, asking why I have not yet received our refund, only to be given the run-around.

And so, because of your deliberate delay tactics in refunding our outlay, I, at the age of 86 and my wife, at the age of 84, disabled and suffering from dementia, have had no television to watch for the last four weeks or funds to keep lashing out on tv sets.

Studio are by far the worst online retailer I have ever come across and I warn prospective customers of studio to check the many negative reviews on this company before giving them your custom.I made a purchase last November with a 3-5 delivery time, after a month of been told that it was on it's way studio cancelled the order stating it was an out of stock item and unavailable,it then took over 3 weeks to receive a refund but postage costs I had paid were withheld (the item was never sent). After over 30 emails to so called customer services stating I would not be paying, this amateurish outfit have still not refunded it 3 months later.I have now received countless emails, text and calls demanding payment or further action will be taken, the amount owed is tiny but as a matter of principle I do not pay money I do owe, but true to their word they have affected my credit record something I couldn't care less about,I have now blocked all communications with studio.

How do i make a complaint about the rubbish treatment from terrible staff how do i make a complaint about the absolute rubbish customer service and no help, no help money and good taken by studio when i asked for help through chat staff rude, obstructive. Will be reporting to trading standards email repies too twice still no resolve. My items are still missing and money taken now many people promising to help yet 7 days on. Still no replacement of missing item. No help with damaged chopping boards. Then they cannot or will not give me a date fir my other items. so buyers beware i will update and show replies when i get any. update studio are now playing the “we cant remember your order game “ emails of no help! i am seeking legal action as they have taken my items and a hoodie they claimed to have sent which had been taken by them ! The poor courier guy took his van apart looking for the other hoodie. I keep getting told you must wait 7 days later ! Still have to wait no one has called me even though i have offered my number.  

This company needs closing down!!

I purchased over bed units, a otterman bed, dresser set and 2 chest of drawers sets. I paid in full. A few days later they cancel part of the order, We was given no choice to cancel the rest. Delivery was estimated for the 29th December.

None of it has turned up. We move house next week.

We managed to contact through there rubbish web chat, we was told we can't cancel as some of it is out for delivery. Guess what? The delivery company hasn't received it!

We have now been told it will be 14 days before we hear anything.

TERRIBLE COMPANY! TERRIBLE CUSTOMER SERVICE!

AVOID AT ALL COSTS!!!!!

I ordered a set of gabby's dolls house figures for my granddaughters birthday in few days time. Usual email to say order processed and another to say dispatched. When I opened package the gabby dolls house figures where a different set from ones ordered. I had no email to say item sold out and replacement being sent. If I had would've cancelled and searched elsewhere in time for the birthday.

I spoke to an online agent who apologised offered a refund on return of item. I explained I would keep the item as it was too close to granddaughters birthday to return and search for the original set elsewhere. I'm sure although a bit disappointed it was not the ones she had asked for I'm sure she would enjoy the set sent. The agent again apologised could not send original set could only offer refund on return if item sent.

I told them I just wanted to highlight to them and future customers that it appears poor communication of what they have in stock as stated on their site when item shown is in fact not what they stock. They should communicate to customer ASAP if sending different item and give customer a chance to cancel order before despatch.

What really annoys me is the fact despite complaining the original item is still showing on their site as in stock when it is obviously different to what they are sending out. False advertising. Buyers beware

Tried to contact them regarding a missing item and a broken item. Contacted them over 100 times to no avail. They are now stating that I need to pay for these items as 28 have passed, I'm not paying anything! Absolutely disgusted with their lack of communication, I want my account closing and will never shop with them EVER again.I have also requested a copy of all transcripts which they haven't sent. I have evidence of reporting the said items but they aren't excepting this. I will be seeking legal advice. AVOID THIS COMPANY.

Useless company. Purchased the toylife wooden dressing table and they sent it without the legs to the table.

Contact them and all they offer is 10% off of the order. No replacement legs.

Will never order from them again, simply didn’t care.