The Post Office Phone Service

I have PO phone and broadband since January 2020 acceptable service until December when phone stopped working broadband drops off every other day. I reported the fault when they tested the line it was OK but then I was cut off I called again and the engineer said there is a fault and it would take 3 days to put right after 6 days since reporting still not working every time I call it cuts me off after 12 minutes what can I do if I cant talk to them.

I know there are some terrible reviews on P/O Telecom, but I have always found them fine.

Phone line developed a fault this week, within 3 days engineer arrived and sorted it.

Had the service for around 5 years, priced economically (but you have to haggle a little).... for phone and broadband, and always been OK

My Mother used this service and was in a nursing home. She sadly passed away on 18 August 2017 and I rang to cancel her contract on 22nd August. Spoke to a man who assured me the line would close within 24 hrs, and I also paid her outstanding bill. At the end of October ,when I had sorted Mum's finances, I rang to check there was nothing outstanding, and was told there was no notification of my Mum's account being closed and the line was still open, but also that she would check the recorded conversation and ring me back.......I heard nothing.the line would have to be closed on Nov 17th, which I couldn't understand, as this was 3 months after my Mum had died.. I was assured no further payment due, and that a closing statement would be sent to this effect. On 18 Nov I received a bill - addressed to my Mother, but at my address, for £75.This included rental paid in advance from Nov to Feb! Understandably very distressed, I rang again, but received no understanding or compassion for my distress , and was made to feel that I was rude and unreasonable! After my husband intervened, I am now waiting for a refund, as apparently rental had been paid in advance from Aug to Nov with the bill I paid on 22 Aug ...the man hadn't told me that. The service is unbelievably bad, totally incompetent, and useless. Also no customer care or understanding, and definitely no sympathy for anyone who has to deal with the aftermath of a death in the family.

I phoned to check about services for my very elderly mother.

Despite being on the Telephone Preference Service, she's constantly getting nuisance calls, some quite abusive, some silent and menacing. She struggles to answer the phone and is upset by them.

The Post Office were only interested in selling her 2 more packages increasing her monthly bill by about £8 and would not budge on price, a lot to her.

B.T and Talk Talk provide a good level of "nuisance protection" for nothing.

Started off fine, ordered online no problems.

Problems started when my phone line developed a fault.

Their 'customer service' is non existent.

They checked my line and said that there was a fault with the network and that the fault would be rectified within 3 working days.

Five working days passed and still no line.

Phoned them up and unbelievably they were trying to call me on the faulty line!!! The phone doesn't ring it's faulty!

Said to them why were they trying to contact me on a faulty line that's not very clever and they said 'yeah suppose so'.

No hope for these guys. Said I want to cancel my phone line I've had enough. Ended the call whilst on hold again so hung up.

Useless bunch!

Today is just another problem with the Post Office. Months ago we were having problems with our phone line and the repair person came out to fix it. The repair lasted only a few days before we had to phone them again. This was on the weekend. We were told they do not do repairs on weekends. So we thought, OK we'll just have to wait a few days. Early Sunday morning the doorbell went and it was the repairman! He said they normally don't come up on weekends but he was in the neighbour hood and was driving by anyway, so he decided to stop and repair our line. How thoughtful, so we thought! He spent awhile at our house and we were told that the previous repairman didn't do the repair correctly and has crossed some wire which made the line short out. The previous repairman also put a wrong part on it! So the repairman fixed the problem, and said he wasn't going to report the previous guy because he didn't want to get them in trouble. He said not to worry as there wouldn't be a charge for the repair work he did. Well, today we received our phone bill and was charged £120.00!!!

I phone the phone company and after passing their security and telling them the problem they pass me over to the technical dept saying I needed to speak to them since my query was regarding a technical service charge. Once again, after passing the security questions again (because the person who transfered the call didn't tell the next person I passed the security!) I was told that that dept couldn't help that I needed the dept I spoke to first, so they passed me back again. OK, so now I'm told they couldn't do anything that I needed Customer Service! Customer Service couldn't help and said they had to pass the problem on to someone else to look out and that it would be 3 - 5 working days before I heard anything. Why!? When I owe them they want the payment today, so why is it so difficult for them to use some common sense and work out their own problems!

I'm now looking for a new phone provider and in no circumstance would I refer the Post Office. Fortunately, we've already stopped our Broadband service with them. But that's another story.

appalling, shocking treatment of clients. I have never been treated so harshly. I have a fault with my phone line yet I came off the phone after speaking to them animals like I was at fault. they were not at all helpful in any way what so ever,so rude. Iam so dishearted with the lack of respect, these people where ........

post office phone company :-( totally annoyed with them. elderly ill aunts phone has got a fault, I rang them from my mobile while with her on Saturday to report it, I rang them Tuesday to ask what the status was, they said they had found the fault and were arranging for it to be fixed. PM Phone man arrives at aunts house, does his checks, says its in the road, does more tests and goes back and tells her its in the underground cabling and they need to dig up the road.6- 8 weeks for them to sort out. I ring Post Office customer care and ask them to get BT to put a divert on the line to her mobile, get told they cant do that as the guy I spoke to Saturday didn't put an ok to talk to me on their system, I said that's ridiculous you have rung me on my mobile to update me on the fault. Adamant as data protection wont put a divert on her number to her mobile on my say so! I asked him to please ring her, to add insult to injury he told me 'We cant ring her on her mobile to get the okay from her to put a divert on because we have no outgoing lines?' My reply ' You've just rung me' No that was a different department! When I asked to speak to a manager, he disappeared offline for 5 minutes and came back and said 'Manager said no there was no point him speaking to me because he wont do anything!!!!!' Really! Disgusting customer service Post Office

Trying to solve an issue for my 83 year old mother who lives on her own and now thanks to post office telephone has no way of communicating with anyone. This is the third time I have been kept waiting on the phone for over an hour. The phone has now been off for over a week. All they say is that open reach have fixed the fault on the line . Let me tell you no they haven't. No apology of offer to ring me back . Dreadful customer service I am appalled.

My advice to other customers move to another supplier

I was recently called by a guy who said he was from PO Phone Services and wanted to ask me questions about my a/c. I told him I didn't know who he was and i wasn't going to answer any questions.

He then directed me to the Post office Customer Services Dept (0345 number) and said he would leave a note on my a/c about why he called.

I did ring through to Customer Services and they said they had no knowledge of this and there was nothing on my a/c. I told them that this must have been a non-genuine call and they weren't a bit bothered.