Haven Holidays, Craig Tara, Ayr

We have been going to craig Tara for years. this time we decided to take our dogs.Really disappointed in the apartment we were given.It seems that if you are dog friendly then you must be a dirty family.We arrived to a smelly ,dirty apartment with dirty carpets, floors and the skirting boards and window frames were disgusting(covered in dirt and dust and dogs had been chewing them).I didn't expect the best when booking a pet friendly place but I did think it would be clean and well kept. It will be Sundrum next time as at least we were regarded the same as anyone else with beautiful clean caravans that were out friendly. So disappointing!!!! We had to clean the whole place before bringing in our bags.????????????????

Arrived Monday 15th to stay in private caravan. Our caravan was nice and clean but by god the site is a disgusting shambles. There's a sewage plant at end of site/beach that sends a vile stench across site.

Dog mess on public walkways, rubbish lying around throughout entire place, dirty laundry bags lying outside vans.

Hire vans all green with moss/mould with noisy seagulls nesting on roofs.

Neddy children with steaming parents letting them run riot.

Over priced dining apart from the Chinese food van (excellent).

Such a shame as location right on beach is idea for a lovely family holiday..

Would never ever go to a HAVEN caravan site after this experience. Holidays are meant to be happy memory filled times...pity our memories are all about the negatives.

If we'd had the slightest knowledge of what was coming we'd have been elsewhere.

Sad bit is Craig Tara's own review site doesn't publish all the negative reviews only the good ones.

Go on trip advisor and you'll get non bias reviews... then it's your call!!!

Hi I am stayed in craig tara the apartments burns village 101 and it was great pace smelled lovely clean and fresh staff friendly easy access well done to the staff member who cleaned the apartment they dome an excellent job defo be back again bed all clean aswell thanks again defo be giving the cleaning a 5 out 5

We arrived on the Monday to no heating in the caravan 3 hours and 3 phone calls later someone arrived he finally got the fire lit but we had to keep it on as he said it prob wouldn't light again he'd get someone to look at it did anyone arrive the week we were there no booked into resteraunt after 45 mins after ordering our food I went up to ask to be told there must have been a prob with the ordering thing they use we left and got a burger king the bar staff could be more friendly 1 girl in the live lounge dark hair and glasses was the most rude and miserable sod I think iv ever met will we be back I think not

We paid £572 for 4 nights from August 7th . We could not check in until between 5pm and 7pm and had to leave by 10am on Friday so really only a three day stay . The caravan had not been cleaned properly or at all with food all over the floor and footprints on the seats . When we tried to cook a meal we found that there was only 1 very dirty saucepan with no lid , no frying pan, and no grill pan although the grill pan handle was there . We reported all of this to the reception and they sent someone to clean up which left the seats all wet from whatever they cleaned it with , they also said the missing items would be delivered which never happened . We have also told Haven when we got home about the graffiti on the footpath leading to the beach which includes the words F***K the police which is nice if you have kids . The remains of old inflatable toys shoved in the bushes behind our caravan and the hundreds of cigarette ends around the doorway. I would be willing to forgive Haven all of this if they responded properly to our complaints but they have just fobbed us off and said they hoped we would come back .

3rd year here.never go back.just back in may. Bonga wonga tribute nights was not for kids..not even bingo on.good we could take dogs was a plus...but not nite time for kids...briggs of ayr restaurant food was NOT worth the money this year.6 chips if ur lucky on a massive plate...really disappointed this year...caravans not bad..apartments last year have heavy fire doors in every room.if u want ur young kids to keep their fingers DONT get an apartment.

this is a new experience at craig tara and this guy has loads of patience with the children. He spent a great deal of time and effort working over last weekend with our children and our children cant wait to return to be involved in den making, starting a camp fire and learning about nature. This activity really made our holiday.

Lovely site had a lovely time with my girls photos are very good ,but the swimming pool and caravan could of done with a revamp, swimming pool had areas which needed a good clean also swimming pool is not suitable if you have disabilities evening entertainment was good would also advise you to obtain a activities pass before coming as lots of activities you need to pay extra for also go karts really should have a track as I got knocked over by a 7 to 8 year old on one with no parents watching I wouldn't let mine use them without supervision at all times but they must have paid to let him use the go kart as parents need to sign and pay before they use it haven may need to do a health and safety review on go karts and follow up accident reports

Carvan in poor state of repair!! Unclean on arrival!!

Under carvan filthy , weeds growing!!!

Grandson sustained injury requiring stitches on gravel area out side carvan

Have went to haven Berwick for several years!!! Have always been satisfied with service

Will not return to craig Tara

Ps in day off internet you have to write to head office to complain. Is this a ploy to put people off

Just back from 5 days at craig tara and had a fantastic time. Lots to do here and recommend Heads of Ayr farm which is next door for the kids as its an amazing day out. I will be back at Craig Tara as myself and friends and kids loved it. The weather was really good so got to spend time at the beach and sit out and enjoy it. Hope to get back for a short breal soon.