Discover Cars Reviews - discovercars.com

Dear Customer, Thank you for sharing your experience with us! We're so pleased to know that your booking through DiscoverCars.com went smoothly and that you even received a better car than expected. We’re sorry to hear about the fuel policy issue, though—it's important to us that rental companies honor agreed terms, and we'll certainly keep improving to ensure even better experiences in the future. Best wishes, Eva Smith Community Manager

Hi,

We are deeply sorry to hear about your frustrating experience with DiscoverCars.com and the challenges you faced with your booking.

To address your concerns, we’d like to clarify that DiscoverCars.com is a rental car price comparison platform and not the direct rental provider. While we facilitate bookings between customers and rental suppliers, final policies, including those around accepted payment methods and document verification, are controlled by the rental company. These requirements, such as the need for the credit card to belong to the main driver, are outlined during the booking process and in the rental conditions on your confirmation voucher.

Although we do our best to assist the customers, Discover Cars cannot change the rental conditions accepted before the creation of the booking. Our aim has always been to provide reliable assistance, and we’re genuinely sorry that this fell short in your case. We can also assure you that we take claims of unfair or discriminatory treatment very seriously, and we prioritize addressing such concerns with the rental provider to ensure all customers are treated with respect and fairness.

Regarding the partial refund, we’d like to suggest reviewing this case fully to ensure that all applicable policies have been followed correctly. Please email us with your booking number and a link to your review, so we can investigate further. We are committed to finding the best possible resolution for you.

Your feedback is invaluable to us, and we will use your experience to improve our service and try to prevent similar situations from happening to others. Thank you for taking the time to share these details with us.

Kind regards,

Eva Smith

Community Manager

Dear Customer, Thank you for your kind words! We're so pleased to hear you were very satisfied with our service and assistance. We work hard to ensure a smooth experience for every customer, and it means a lot to know we met your expectations. If you ever need help planning your next trip, we'll be here for you. Best regards, Eva Smith Community Manager

Hello, Thank you for your kind words! We're delighted to know our agent could assist you in resolving your booking problem. Providing great service and support during your rental process is what we aim for. If you ever need help again, don’t hesitate to reach out,we’re always here for you! Best regards, Eva Smith Community Manager

Dear Customer,

We’re truly sorry to hear about your experience and understand how frustrating it must have been. At DiscoverCars.com, we strive to provide transparency and ease during the booking process, and we sincerely regret that this was not your experience.

As a rental car comparison platform, we partner with various suppliers, and the rental conditions, including any restrictions, are determined by the rental companies themselves. These terms, including conditions such as required documents or limitations at pickup, are detailed in the rental conditions section before completing the booking.

That being said, we want to investigate your case further to better understand what happened and explore how we can assist. Please email us with your booking number, link to this review and any additional details. We’ll make this a priority and do our utmost to find a fair resolution for you.

Thank you for sharing your experience with us. We remain committed to improving our service and ensuring customer satisfaction.

Kind regards,

Eva Smith

Community Manager

Dear Customer, Thank you for sharing your experience with us and for being a loyal customer! We’re delighted to hear you often find the best prices on our platform. We truly appreciate your tip about booking times and are sorry for the inconvenience you faced with a late pickup. Although rental companies set these policies, we’re glad our team could assist you with a partial refund. Your feedback helps us improve and better serve customers like you. Best regards, Eva Smith Community Manage

Dear Customer, We sincerely regret to hear about your recent experience and how it left you feeling dissatisfied with our customer service. Ensuring a positive and supportive interaction for our customers is something we take seriously, so we are disheartened to learn that this was not the case in your situation. As a rental car comparison platform, we are committed to helping our customers resolve any issues before, during, or after their rental experience. While we work hard to ensure high standards of communication, we understand that there may be times when expectations are not met. We would like to investigate this matter further to understand exactly what happened and to ensure fair resolution if possible. If you could kindly forward the details of your case, including your booking number, link to this review and the specific correspondence you referenced, to reviews@discovercars.com, we will prioritize your case to review it thoroughly. Please be assured that we respond to all valid email inquiries and aim to provide timely support to resolve such issues. We genuinely value the opportunity to restore your trust in our service, and we are committed to turning this situation around. Thank you for sharing your experience with us. Best regards, Eva Smith Community Manager

Dear Customer, I’m very sorry to hear about your recent experience and completely understand your frustration. It’s never our intention for any customer to feel unsupported or dissatisfied with our service, and I sincerely regret that we failed to meet your expectations. Your concerns about the lack of communication and resolution are deeply concerning to us. As a car rental price comparison platform, we work closely with rental suppliers and always aim to mediate on behalf of our customers when an issue arises. As per our records, your booking was cancelled at your request and a full refund has been applied to your account. As a valued customer, we have also offered you a booking credit to compensate for the inconvenience. Please note that we take customer information seriously and therefore follow your instructions. Thank you for sharing your experience with us. Eva Smith Community Manager

Hi,

Thank you for your kind words! We're so pleased you found our website clear and easy to use. Making the booking process seamless for you is always our priority. If you have any questions or need assistance with your reservation, feel free to reach out—we’re here to help anytime!

Best regards,

Eva Smith

Community Manager