Dynamic Sounds www.dynamicsounds.co.uk

I bought a wiring harness and steering wheel patch lead for my Audi A3 convertible off eBay. CTSAD002.2 Pioneer Steering Wheel Stalk Control Adaptor For Audi A3 A4. It was delivered very quickly with instructions on photos which were very helpful. I connected the plug and play leads into my stereo but found the steering controls weren’t working so I contacted the seller off of eBay and told them my problem, and they referred me to the technical support number which I ring. I rung the number I was given and the guy asked me for an invoice number which I didn’t have or find as I bought off eBay. So I couldn’t go any further. I then contacted the seller off of eBay and they were more than happy and helpful to sort my problem by asking me questions and guiding me to what was wrong. It turned out, it was user error and when I took the actions that they said to do, everything worked perfectly. Many thanks guys.

I asked about an amp I wanted, they recommended an older one that they didn't even have in stock, saying that it's the latest one. Which it isn't, so their reply was misleading at best.

They ignored most of my email and only answered a tiny part of my questions. Became rude after I left them a negative review, very unprofessional.

Basically as the heading says shocking customer service, their attitude stinks and they talk to you like you are something they’ve stepped on in the street.

I purchased a Pioneer sph-da230dab unit from Dynamic Sounds. The unit was found to be faulty by the qualified fitter and an independent auto electrician. I returned the item ‘signed for’ and they replaced it with a new one but still they wouldn’t admit the unit was faulty and refused to reimburse my return postage costs. After a tit-for-tat exchange of emails, they have now threatened me with legal action even though they are legally obligated to refund me. Steer clear!

They! made an error with the addressing and I had to pay the shipping cost again to receive my purchase.

It was their mistake and I had to pay for it !! (12,99 gbp)

So, in total I have paid 25,98 gbp shipping costs.

The item I bought costed 24,99 gbp.

They told me I did not supplied the postal code, but they know I did supply the postal code.

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On Sat, 8 Jun 2019 at 15:50, I wrote:

The parcel has been returned to you 2 days ago! (Thursday)

Please Can you reship it ?!

From: Dynamic Sounds

Sent: maandag 10 juni 2019 10:19

To:

Subject: Re: 

Ok we have received yes and postal code looks like it was

missing from address you supplied.

Please send £12.99 via pay pal to sales

so we can reship your purchase.

Thank you.

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They showed me the shipping details, and the postal-code was in it. Still they keep saying that I did not supply it.

I payed the double cost because I needed the item and was already waiting weeks for it.

I just don't understand. In our e-mail conversation there is proof that I did supply the postal code.

I quickly looked at their Order Web-form and had some findings:

A) Why is the complete webform in English and only the field 'Post Code' is Dutch shouldn't it not be 'Postal Code',

even in the code it is called postcode.

B) If you change the country, the required asterix for 'Post Code' is invisible by most countries.

Although I think that the field still is required ??! (id="payment-postcode-required")

And if it is not required THEY have a problem, and cannot blame people for omitting the postcode.

Royal mail obviously returns the parcel if there is no postal code, so postal code should be required everywhere.

C) But the problem lies deeper: In their database they have gotten the correct postal-code from me (they showed it),

but somehow the process wich prints the shipping label does not find/print it for some countries, or puts it in the wrong position on the label.

Some advise to Dynamic sounds:

- Get some good programmer to correct the errors on your website and especially the errors in your labelprint system.

- Test, Test, Test. (I think there is no problem with Uk, but overseas adresses have problems)

- If you see that the error was with you, Apologize and don't continue. Some customers can prove what they say and will do it at all costs.

- If a parcel is returned, first check if you have made an error, and not right away blame the customer and let him pay for it.

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From: Dynamic Sounds

Sent: zaterdag 18 mei 2019 10:47

To:

Subject: Re: 

Hi,

Yes that is very strange, if address was accurate then it should have

found its way to you either way?

We can re ship yes but obviously are you happy to pay the shipping

charge once again on return?

On Sat, 18 May 2019 at 10:04, wrote:

Off course I am not happy with paying the shipping charge again because it is not my fault, I filled in everything correctly.

But if there is no other way, I will pay the shipping charges again.

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Once again: It's not about the money, I don't need a refund for the extra shipping cost.

But keep saying that it is my mistake is unacceptable, The error is 100% with them.

I hate Injustice and Deception.

Below is their response on my review (trustpilot) that made me furious and decided to not let them get away with it:

'You realised your mistake which we pointed out to you hence you paid the £12.99 to ship the order again which went overseas'

On trustpilot they try to silence me and have reported my review after I responded and gave proof.

Avoid this company at al Cost !

Pretty shocking customer service.

Placed an order, rang up to amend before dispatch (removed an item worth about £20). Delivery excluded the item, but I didn't check the invoice. Noticed on my bank statement a month later, raised with them but they didn't believe me because they couldn't remember, so wouldn't refund. Am thankful I didn't buy the rest of my kit through them!

BUYERS BEWARE!!! Paid £19.95 on dynamicsounds ebay store for a Triple Wireless Plug in Chime Bell Set. Two months later it doesn't work at all. NOT FIT FOR PUPOSE so a refund should be in order. However after letting dynamicsounds know, I was told I need to pay postage for returning before I would get a replacement. The product quality is absolutely appalling, so why would I want another one! I wanted a refund as it wasn't fit for purpose!

This is the response i received from Dynamicsound...

"sorry you feel that way but we abide by UK law which states 30 days is what we have to offer for refunds and the balance is a repair warranty which we have also offered to you. if limits are not imposed then there would be a free for all."

SO BEWARE POOR QUALITY PRODUCTS SOLD and when they become faulty or breakdown completely you will be entitled to MORE POOR QUALITY PRODUCTS and at your postage expense for returns!!!

Been an eBay user for years and never been so unlucky with such rubbish product.

DONT WASTE YOUR MONEY OR TIME... SHOP ELSEWHERE.

bought something from e bay and was told i would get it by monday never turned up igot intouch and asked for my money back which i got back got intouch with the store

the item was never posted to me

yet they told me that it was Posted on thursday

PLEASE KEEP AWAY FROM THIS STORE

EBAY SHOULD GIVE THEM A WARNING OR STOP THEM SELLING ON THE EBAY SITE

Nightmare, rude staff avoid, and will try anything to wriggle out a refund ordered a parrot CK3100 car kit and found the blue box was faulty took it too a local audio specialist who diagnosed a faulty box and they very kindly supplied me with a new box and installed it to get me up and running, so sent the faulty one back for replacement or part refund and the very rude dynamic sounds wouldn't replace the box until i sent the complete kit back and expected me to get the complete car kit including wiring,mic and display de-installed £80 send it back to them for a refund absolute robbers, so £80 to get it fitted £80 to get it taken out so £160 to send it back and i would have had no car kit? avoid.

Got good advice before buying product. Got further help by phone and the website. Good product.