Bax Music UK - www.bax-shop.co.uk

Warning to all customers: Do NOT shop at Bax Music, they're not a serious company and will make it difficult to solve any errors that may (and probably will) arise at delivery/return.

After two delays and lots of communication errors with Bax Music support/DHL, I finally received my delivery. Packaging was subpar, with items loose and pieces of broken styrofoam everywhere. On top of that, half of the items of the desk I ordered was missing.

Bax Music admitted this was their fault (after many e-mails back and forth), and that I could return the item for free and receive a refund. Due to the weight of the package (31 kg), they promised to send someone to pick up my package. According to Bax Music, they do this if an item weighs more than 25 kg.

"Good" I thought. I'm not able carry it to a drop of point doe to a back injury, and the package doesn't fit in my car.

First promised date: No pick up.

Second promised date: No pick up.

I get an e-mail, Bax Music has decided to not pick up the item. The first person I call hangs up in the middle of conversation. The second person leaves a message to administer a pick up.

At this point, knowing the MO of Bax's support, I'm either expecting a reponse where they refuse to pick it up again (in contradiction with their own regulations ) or a new support employee forcing me into another round of copy + paste of earlier conversations with screenshots of their apologies, admittances, and broken promises.

Why? Because I've already endured weeks of exactly that.

All of this so that Bax Music can get their useless pieces of PVC wood back and issue a refund. And I'm using the word "useless" here in its proper sense: there is not even a remote possibility of assembly with so many items missing.

No one in their right mind would knowingly purchase such a sorry mess, so either they're gonna get the items back and pull this scheme on someone else, or willfully draw this process out until I'm not eligible for a refund.

I'm guessing they're gonna respond to this review the same way they do to others: lie. Perhaps they'll say all the items in the product ad was in the package (althought they have already admitted it isn't so), or that I have to take the item to a dropoff point—even though this isn't possible due to weight and size. In fact, they told me two times pick up was booked, before changing their minds: changing their minds not to follow their own policy.

I'm not exaggerating when I'm saying the back and forth with this company have given me stomach ulcers: it is truly a process worthy of being called a "Kafkaesque nightmare". For the sake of your own health, do not shop at Bax Music. Let people you know not to buy anything from Bax Music.

Feel free to share this review, I'll make sure to publish it in as many places as I can.

Am doing a return, was supposed to have been done on Wednesday 5th Jan, instead UPS turns up on Tuesday, and asking for customs paperwork, for a return, as BAX told them the wrong thing

So I call them, reschedule for Friday

I am sent an email saying this, and promised another one confirming this. That 2nd email never arrived

I emailed them, no reply

I called them, their phones don't work, they suggest emailing them!

I want this pickup done, and my money refunded.

Not being to even talk to them is beyond appalling

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I was supposed to get an email on the 9th confirming a pickup for the 10th of Jan. I have received no such email. The fact that I'm not even surprised should tell you all you need to know

As of 11th of Jan it has still not been picked up

I cannot begin to describe how angry I am

BAX, as a company seem physically incapable of arranging a return. They are obviously not fit for purpose. I can't imagine ever using them again, for anything.

I ordered a Mixer from Bax Music. Their Shipping Information email contains very specific advice that delivery form their couriers should be refused if the outer packaging is damaged. Parcelforce attempted to deliver the item which had a large hole in the packaging and so delivery was refused. - The item has therefore never been in my possession. Parcelforce noted the damage on their tracking of the item, together with comments that it is being returned to Bax Music. - Bax Music have refused my refund until they receive the item back, as they stated that they often have problems with Parcelforce. That cannot be right. - The item has never been in my possession and Bax Music are Parcelforce's Customer, not me. In fact Parcelforce have made an error in that the parcel has been returned to my local depot. - This is not my problem and my refund should not be delayed. Bax Music will also tell you that if you wish to cancel an order, you have to do so on their forms, on their website. - This is not the case. - The relevant legislation is clear in that an order can be cancelled by any normal means of communication and the seller cannot specify! I have opened a Paypal Dispute, but Bax Music have not responded, so delaying my Refund as long as they can!