Gig Gear Reviews - giggear.co.uk

contacted Gig Gear and asked if I could have refret on my classical guitar with jumbo frets and have lowest possible action. Note that I was not dealing with the luthier himself, so I am not really blaming him for anything, I am blaming the person who dealt with my enquiries through the email. He said yeah no problem, we can do the lowest possible action, just send your guitar. Refret done and £220 later, I received guitar back with a medium action (as he himself admitted in one message) and after I politely complained about it (hey I have been a pro guitarist both on classical and electric for 30 years, I know the difference between a low action and a medium one) he got more and more miffed and started blaming me for how he could not get it as their billions customers are all happy and I am not, the implication being that there was something wrong with me. On top of that, he accused me of "rudeness", which was ridiculous as I am absolutely sure that I did not say or write to them anything abusive, and only expressed my dissatisfaction about how I was first told very confidently that I could have the lowest possible action and then it didn't happen, and I was even to be blamed for it all. Never again. Again, I am not blaming the luthier, I don't believe him to be a bad tech, even though the action didn't fulfill my expectations, I believe he tried to do all he could, for example after I said that some of the frets were not 1/1000th even with the others (I had measured with my own tools) he looked at the frets again and levelled them properly, although the action wasn't as low as the employee (not the luthier) had promised to be, which was my issue. Maybe if I had dealt with the luthier in person, he would have made a more realistic promise. So my review here is NOT about the luthier, but more about the Gig Gear employee who communicated with me for the whole transaction. I blame him rather than the luthier. Gig Gear can now count me out as a customer.